Privacy Policy

Who can use the portal

The portal is only for dental practices that work with Elite Dental Lab and for lab staff. There is no public sign-up: the lab creates each login for a specific practice. Practice users see only their own practice’s cases. Lab staff see all practices.

Information the portal shows

The portal displays case records that Elite Dental Lab already keeps in its lab management system. These records can include patient names, the restorations ordered (for example the product, material, and tooth numbers), case status, due and ship dates, prices, and invoice totals. This is protected health information. The portal shows it read only: practices cannot change case records through the website or app.

Information we collect from you

• Your work email address and password, to sign you in.
• The practice your login belongs to.
• Notification settings you choose, such as the email address the lab should use for case reminders and which reminders you want.
• A device notification token, only if you choose to enable iPhone push notifications. The token is used only to deliver your portal alerts and can be disabled from the app or iPhone Settings.
• Messages you choose to send through the secure inbox. Message contents stay inside the authenticated portal; email and push alerts do not include case, patient, or message details.
• Your practice’s business shipping address if you request an office-to-lab label. The lab supplies a fixed package preset. If you optionally enter patient names as a box manifest, they stay inside the authenticated portal and are not sent to the carrier or printed on the label.
• Basic security and error logs (such as sign-in times) used to keep the service running and secure. These logs do not contain patient information.

The iPhone app does not use your camera, photos, contacts, or location, and does not collect advertising identifiers.

How information is used

Information is used only to run the portal: signing you in, showing your practice its cases and invoices, exchanging secure messages with the lab, preparing office-to-lab shipping labels when that feature is enabled, and delivering the notification channels you choose after the lab enables them. We do not sell information, show ads, or track you across other apps or websites.

Where information is stored and who processes it

Data is stored and processed in the United States by service providers that host the portal: Supabase (database and sign-in), Vercel (website hosting), and Resend (email delivery). If the lab enables the related feature, Shippo processes business shipping addresses and package measurements for office-to-lab labels, and Square processes website and iPhone Apple Pay payments. Patient and case details are not sent to Shippo, Square, or notification providers. Elite Dental Lab has business associate agreements where required for patient information. Data is encrypted in transit, access is limited by practice, and patient information is returned only through authenticated, practice-scoped requests and is never stored in shared logs.

Keeping and deleting information

Case and invoice records are kept as long as Elite Dental Lab needs them for its dental records and legal obligations. To close your portal login or ask for your account information to be deleted, contact us using the details below. We will confirm the request and remove your login; lab case records required by law are kept by the lab.

Children

The portal is for dental professionals and is not directed to children.

Changes

If this policy changes, the updated version will be posted on this page with a new date.

Contact

Elite Dental Lab · 40 Underhill Blvd, Suite LB, Syosset, NY 11791 · (646) 761-0077 · david@mydentallab.app