My Dental Lab

Support

My Dental Lab is the client portal for practices that work with Elite Dental Lab. For help with your login, a case, or an invoice, contact the lab:

Getting a login

There is no public sign-up. Ask the lab to create a portal login for your practice. You will get an email with a link to set your password.

Forgot your password

On the sign-in screen, enter your email and choose “Forgot password?”. A reset link is sent to that email.

Something looks wrong on a case

The portal mirrors the lab’s own records and is read only. If a status, due date, or price looks wrong, call or email the lab and we will correct it at the source. The portal updates within about 15 minutes.

Email reminders

Practice users can choose the email address for case reminders, and turn each reminder on or off, under Settings in the website or iPhone app. Preferences are saved immediately; email and remote push delivery remain unavailable until the lab finishes provider setup and enables those channels.

Secure messages and shipping labels

The iPhone app includes a secure inbox for messages between your practice and the lab. If office-to-lab shipping is enabled, the Ship tab creates a prepaid label using your practice address, the lab address, and the lab’s fixed package preset. You may optionally list patient names as an internal box manifest. That manifest is visible only in the secure portal and is not sent to Shippo or printed on the label.

Closing your account

To close a portal login or request deletion of your account information, email or call the lab. See the privacy policy for details.